060608

Trenitalia Contact Centre: tel. 892021  - +39 0668475475 (from abroad)
- buy tickets;
- High-speed rail info;
- assistance on the Trenitalia.com website and Cartaviaggio customers;
- change booking;

OTHER USEFUL CONTACT NUMBERS

Tel. 199892021  
- information on the status of a bonus, refund or complaint;
- information on the procedure of Conciliation;
- make a ticketless booking change with automatic reply system;
- information on train timetables and circulation;
- submit an application for refund for the applicable cases;
For users not enabled to use 199 of if you prefer to use ordinary numbers, also the number 06 3000 is available;

Tel. 199303060
- Disabled passengers assistance

Services:
- Change booking
Reservation change
If you are a customer registered at the Trenitalia website, you can change date and time of your tickets with simultaneous place booking (Eurostar Italia, Eurostar Italia Fast, Eurostar City Italia, Eurostar Italia Alta Velocità, Eurostar Italia Alta Velocità Fast, Intercity, couchettes, WL, Excelsior, Excelsior E4,  IC, ICN and  Espressi only with the ticketless procedure ).
You can use the reservation change online just in case you travel with one or more train of the same category (for example with two AV trains from Turin to Milan and from Milan to Naples) and the reservation change must regard the same route, same fare and same number of passengers. For further information: www.trenitalia.com/cms/v/index.jsp?vgnextoid=7318434eb728a110VgnVCM1000003f16f90aRCRD
- Mobile ticketing
The services of Trenitalia for booking and buying when on the move:
Prontotreno is the new service by Trenitalia. You can download it onto your "java" mobile phone to see timetables, buy tickets, make booking changes and check on punctuality.
For further information: www.trenitalia.com/cms/v/index.jsp?vgnextoid=02ef435989f3e110VgnVCM1000003f16f90aRCRD

Book your journey with your mobile phone
Trenitalia's new WAP service. Simply go to the address http://mobile.trenitalia.com with a WAP mobile phone.
For further information: www.trenitalia.com/cms/v/index.jsp?vgnextoid=02ef435989f3e110VgnVCM1000003f16f90aRCRD

- Ticketless
The Trenitalia electronic ticket. The convenience of travelling without having to queue up.
Ticketless is the purchasing solution that lets you board your train without having to pick up a printed train ticket. It operates for all trains both in 1st and 2nd class as well as for the Couchette, Wagon Lits and Excelsior services.
For further information: www.trenitalia.com/cms/v/index.jsp?vgnextoid=38ae99e8e609a110VgnVCM1000003f16f90aRCRD

- Postoclick
Book your ticket online and pay afterwards close to wherever you are.
PostoClick is the Trenitalia service that allows you to book a ticket online quickly and easily and confirm it afterwards, paying at one of the authorized points. PostoClick is more and more flexible. You can book tickets up until 24 hours before train departure (48 hours if Couchette or Wagon Lit).  To confirm your reservation, you must make payment within 24 hours from the time of booking and at latest 24 hours before train departure (48 hours before if Couchette or Wagon Lits).

For further information: http://www.trenitalia.com/cms/v/index.jsp?vgnextoid=f0a8434eb728a110VgnVCM1000003f16f90aRCRD

- Refund on line
Avoid the queue! Refund is just a few clicks away.
Apply for refunds on this site for national tickets bought on-line.
For further information: www.trenitalia.com/cms/v/index.jsp?vgnextoid=af68434eb728a110VgnVCM1000003f16f90aRCRD
- Regional tickets on-line
Travelling by regional train in Italy is more convenient and easier: buy on-line and print tickets or travel cards directly from home. As they are already validated, you can board your train directly! To use the new service, you will need an e-mail address, be registered to the website Trenitalia.com (in the Customers Area) and had a credit card or pre-paid card.
For further information: www.trenitalia.com/cms/v/index.jsp?vgnextoid=7a3f99e8e609a110VgnVCM1000003f16f90aRCRD
- Info in case of strike
In case of strike
Essential services in the event of strike (law no.146 of june 12, 1990)
On days when strikes are held Trenitalia guarantees minimum transport services provided as a result of agreements with trade unions and as considered appropriate by the Commission responsible for guaranteeing the implementation of Law 146/1990.
For further information: http://www.trenitalia.com/cms/v/index.jsp?vgnextoid=4e0f331438dea110VgnVCM1000003f16f90aRCRD